Arrange your return or tell us the error with your order

We aim to despatch all orders to the complete satisfaction of our customers. However, we know there may be the odd occasion when there are issues with the goods that you receive.

In the event that you notice a problem with your order, please notify us within 30 days of delivery. We will replace any goods that are incorrect, damaged or faulty, have been over or under supplied or that were ordered in error. We will also seek to resolve other issues, such as longer than expected lead times or delays in the delivery of your order. Please see our Returns Policy for full details.

Please send a service request to and provide us with your order number and the email address you used when placing the order to identify your order along with the reason for the return. If you require assistance please contact our customer experience team on 01206 835540.