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Customer Charter

Customer Charter

Our Customer Charter is based on feedback received from customers and employees, setting clear expectations to ensure you receive the highest possible standard of service from Replenishh at all times.

Specialist Support

We have an experienced team of experts with a wealth of experience in the EV sector and renewable industries who are keen to understand your exact requirements and provide advice, guidance or services.

Electric Vehicle Infrastructure

It is our mission to build the Electric Vehicle charging infrastructure, through working closely with manufacturers, installers and end users.

Training Services

With our supply partners, Replenishh run online training courses to give installers key skills, and help with OZEV approval. Contact customer.experience@replenishh.com.

Information & Advice

We help electrical professionals understand more about how to claim the OZEV grants, and provide the general public with information about what owning and charging an electric car involves.

With High Standards

Quality, Health and Safety and Environmental Policy

We are proud to operate an Integrated Management System adhering to ISO9001:2015, ISO14001:2015 and ISO45001:2018. We set Quality, Health and Safety and Environmental objectives and conduct internal audits regularly throughout the business to drive continuous improvement.

Customer Service Excellence

Customer experience is key, and we pride ourselves on customer service excellence. Registered customers benefit from 30-day credit accounts and access to the Configurator product selection engine.

We value your feedback. For advice, information or support with any product or service, contact the Replenishh sales team.

Our opening times are:
Monday to Friday: 8am – 5pm
Email: customer.experience@replenishh.com

Keeping You Informed

Step By Step Order Book Management

You can be confident your order is proactively managed from point of order to delivery. We will always immediately advise you should any changes occur.

Lead Times

We show live, exact stock levels and further expected stock availability to help you make informed choices. Tell us if our stock availability does not meet your schedule and we will work to improve it.

Getting It Right

Guaranteed Stock Allocation

If ordering via a Long Term Stock Agreement, we guarantee to deliver the products you order, on the dates you set, and at a price that will not fluctuate throughout the agreement. Stock will be allocated to you, ready for when you need it.

Quick Replenishh Delivery

We provide a range of reliable delivery options and promise to action your order immediately.

Our opening times are:
Monday to Friday: 8am – 5pm